Sage Abra SupportPlus
Quality customer support is the hallmark of Sage. And, it begins on day one with Sage Abra SupportPlus. From the moment your membership begins, you’re entitled to a unique array of privileges, discounts and value-added benefits. You’ll be the first to receive software updates, plus expert answers to your questions, newsletters to keep you up-to-date, and much more!
By becoming an annual subscriber, you can count on:
Expert, Toll-Free Phone Support When You Need It
Top quality support from the Sage Customer Support Center is just a toll-free call away. Our award-winning team of experts is dedicated to providing you with fast, responsive telephone support, Monday through Friday from 8:00 a.m. to 8:00 p.m. (ET).
What's more, nearly one-half of Sage's Customer Support experts are certified by the American Payroll Association as Certified Payroll Professionals (CPP).
24-Hour Access to SupportPlus Online
SupportPlus Online is an invaluable online resource available exclusively for SupportPlus members through the Sage Web site. Instantly download the latest product updates or visit the Technical Library to find out more about your software. You can also join in a Peer-to-Peer Discussion Forum with other professionals, get the latest information on the newest products and training workshops, and more!
Tax Updates Delivered Each Quarter
You’ll benefit from timely delivery of quarterly and year-end tax updates for your Abra Payroll software. You can be sure that Sage will automatically keep your software up-to-date for you.
System Enhancements and Updates Delivered Automatically
You'll receive fast, automatic delivery of important new releases that provide enhancements and updates to your software, ensuring that you receive all the benefits and advantages of the most recent software release.
Quick and Convenient Electronic Services
With Abra SupportPlus you can send technical questions and backup documentation to the Customer Support Center by fax or e-mail. Or, access the Sage toll-free voice mail service. A Customer Support Representative will respond with the information you need.
You can also access the Fax-on-Demand service, 24/7. At the touch of a button, get timely product information faxed to you whenever you need it.
The Solution Center
The Solution Center uses the latest technology to allow you to quickly and easily access the same powerful solutions knowledgebase used at Sage. The Solution Center is regularly updated so you're sure to get the most up-to-date information and answers to your software questions.
Keep Up-to-Date With A Free Sage Abra Newsletter Subscription
You'll receive a free subscription to Abra Talk, the newsletter exclusively for Abra SupportPlus members. Get the latest insights on human resources and payroll, plus tips for getting more out of your software.
You can also subscribe to TechFlash, a new electronic newsletter that brings you useful technical and product information such as troubleshooting tips, answers to frequently-asked questions, updates available for download, and other technical matters that are posted in the Abra SupportPlus Online with links that will connect you directly to the site.
Special Discounts on New Products
Your Abra SupportPlus membership entitles you to special money-saving discounts on new Abra products. You pay less to trade up to more advanced software.