Hagel & Company would like to send out a general notice to Sage Abra customers who are encountering the following error at Login:
LOGON line 50 API Library is not found. Error 1726
We are aware of this error that has been caused by an update to the Symantec Endpoint Protection anti-virus software, which has incorrectly identified an Abra file (AFWREG.FLL) as a Trojan Horse and removed it from the Abra program.
This file is NOT infected, and this is not a fault of your Abra system. Anti-virus companies now have to go much further to protect against malicious programs, and occasionally this will impact existing safe programs. Symantec has been contacted to correct this issue with their software.
Meanwhile, Customers should create a Central Exception for the Abra Programs directory within their Symantec settings, then restore the files from quarantine. The file identified is: AFWREG.FLL.
Should Symantec have deleted these files, they can be restored from the Abra CD after the central exception has been put into place.
Specific instructions for central exceptions are found on Symantec website:
If you need further help, don’t hesitate to contact Hagel & Company, contact Sage Customer Support at 800-829-0170 or access Sage Abra SupportPlus.
October 26th, 2009 at 3:50 pm
I can confirm that this behavior is not just in Symantec Endpoint Protection, but also in Symantec Antivirus 10.x.
November 9th, 2009 at 6:47 pm
Don’t have the Abra CD to get the AFWREG.FLL file. Can anyone help?